Privacy policy

Privacy Policy and Cookie Policy

Thank you for visiting our website. The protection and security of our customers and users’ personal data is fundamental for the TEDIS group.

This Privacy Policy explains what data is collected when you visit and use our website and how it is processed.

Who are we?

This website (“Website”) is operated by TEDIS SA, 9, avenue d’Ouessant, 91140 Villebon sur Yvette, FRANCE, (hereinafter referred to as dpo@tedis.fr), which is the data controller for the personal data that may be collected from you on the Website for the purposes described below.

We invite you to carefully read this Privacy Policy to understand the conditions under which your personal data is processed when you visit our Website. Please note that it may be updated at any time by TEDIS. The date of the most recent update will appear on this page. We therefore invite you to review it regularly.

Information we collect (ou gather) about you

Depending on the services provided by your cookie choices and your device configuration (particularly regarding cookies and other trackers), the personal data (“Personal Data”) collected and processed by TEDIS may be the following:

When you use our Website, you may voluntarily provide us with Personal Data, including your last name, first name, physical address, email address, phone number, preferences and interests, and any necessary contact details to respond to any requests or resolve any complaints from you.

When you visit our Website, our server automatically collects various information generated by the browser or device, including, but not limited to: the domain name, IP address, date, time, and duration of your visit, browser type, operating system, and pages viewed.

We do not use this automatically collected data to try to identify you and do not correlate it with the detailed Personal Data mentioned above that you provide to us.

Purposes of processing your Personal Data

Below is an overview of the purposes for which we process your Personal Data through our services and the reasons why their processing is necessary for us.

Purposes of processing

To provide you with the products and services you request

To respond to your inquiries sent via email, contact form, and chat

To allow you to create a personal account or guest account (customer account) to make online purchases

To manage all orders placed online, their delivery, and applicable warranties

To register your online products for accessing additional services

To provide you with better service, such as finding the nearest store or point of sale

To ensure the security of your online transactions to prevent fraud and payment failures

To manage and optimize the customer relationship, including improving our website, products, and services in general

Unless you object as indicated in the “Your rights” and “Cookies” sections below, to better understand your preferences by analyzing your behavior on our website and offering you products or services more tailored to your interests.

We send information about our offers, news, and events (newsletters, invitations, and other publications)

To conduct statistical analysis

To report any issues related to the use of our products to the relevant authorities.

Conformité à nos obligations légales

Reasons necessitating the processing of your Personal Data by our services

For the fulfillment of your orders (contractual obligation)

In accordance with TEDIS’s legitimate interests to serve its customers and prospects, if the processing is necessary in the course of our regular business activities

To better serve you in the execution of your orders (contractual obligation)

For the fulfillment of your orders (contractual obligation)

For the fulfillment of your orders and to better meet your expectations (contractual obligation)

To provide better service to our customers/prospects in accordance with TEDIS’s legitimate interests

To secure our customers’ transactions on our website in accordance with TEDIS’s legitimate interests

To better meet the needs of our customers/prospects in accordance with TEDIS’s legitimate interests

To better meet the needs of our customers/prospects in accordance with TEDIS’s legitimate interests

Your explicit consent

In accordance with TEDIS’s legitimate interests if the processing is necessary for the management of our regular business activities.

In accordance with TEDIS’s legitimate interests if the processing is necessary for the management of our regular business activities.

Personal Data that is essential to achieve the aforementioned purposes is marked with an asterisk on the various pages of the Website where they are collected. If you choose not to fill in these mandatory fields, we may not be able to process your requests and/or provide you with the requested products and services. Other Personal Data is purely optional and allows us to better understand you and improve our communication and services accordingly. Additional information on the purposes and legal basis of specific processing activities is provided below.

Communication and Transfer of Personal Data

We are part of the global TEDIS group, and from time to time, we may need to communicate your Personal Data within the TEDIS Group and/or its subsidiaries for the purposes stated above.

We may also engage third-party service providers (who will act in accordance with our instructions) to assist us in providing you with information, products, or services, managing and operating our activities, or managing and improving our Website. In such cases, these third parties may need to access your Personal Data. We will ensure that such third-party service providers provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures.

If your Personal Data is transferred outside the European Economic Area (EEA) to other companies within the TEDIS group or to service providers, we will take measures to ensure that your Personal Data receives the same level of protection as if it had remained within the EEA, including by entering into data transfer agreements based on the European Commission’s approved Standard Contractual Clauses as updated or revised, or by using certification programs or other transfer mechanisms such as adequacy decisions, Binding Corporate Rules, or contracts approved by EU Data Protection Authorities. For transfers to other entities within the TEDIS group outside the EEA, we have implemented an Intra-Group Data Transfer Agreement based on the European Commission’s approved Standard Contractual Clauses as updated or revised, which protect the transferred Personal Data between TEDIS entities.

You have the right to obtain information about the transfer mechanism by which your Personal Data is transferred outside the EEA and the country to which such transfer takes place by contacting office@tedis.fr.

We may also disclose your Personal Data to third parties in the event of any actual or potential sale of our company or any assets owned by us or affiliated companies, in which case the Personal Data we hold about our users may be one of the assets transferred.

We will also respond to information requests if required by law, or if such disclosure is necessary to protect our rights and/or comply with a judicial process, court order, regulator’s request, or any other legal proceeding against us.

Electronic Marketing Prospecting

When permitted by law and subject to your consent where required, we may communicate with you through electronic means to present our products and services. If you wish to unsubscribe and no longer receive our communications, please use the contact form within our “Contact Us” section, and we will cease sending you messages.

Retention of Your Personal Data

In general, we only retain your Personal Data for the duration necessary to fulfill the purposes for which it was collected.

We only retain your Personal Data for the strictly necessary duration to manage the relationship with you.

However, we will retain your Personal Data for prospecting purposes for a period of three years from the date of the last interaction between us if you are not a customer, and as long as we remain in contact with you through our promotional activities if you are a customer unless you object when receiving one of our prospecting messages.

Data Retention Period

The maximum retention period for personal data collected from the website https://tedis.fr/ is three years from the date on which it was submitted to us.

Finally, the connection logs that are collected will be retained, provided you consent to it, using cookies and other trackers used on our Website, for a period not exceeding thirteen (13) months in accordance with applicable laws and regulations. For more details, refer to the “Cookies” section below. We may need to retain your Personal Data in the form of an archive beyond the duration indicated above to comply with our legal obligations or if necessary due to the applicable statute of limitations to assert one of our rights. Once your Personal Data is no longer necessary for the stated purposes or for archiving to fulfill our legal obligations or the statute of limitations, we ensure that it is either completely destroyed or anonymized.

External Links

The Website may contain links to third-party websites. As TEDIS has no control over these websites, we are not responsible for their data protection practices. Therefore, we encourage you to review the privacy policies of these third-party websites. This policy applies only to the personal data collected by our Websites or as part of our activities.

Your Rights

According to applicable law, you have the following rights regarding your personal data:

Right to access: You have the right to obtain a copy of your personal data and information about the processing of your personal data and its legal basis.

Right to rectification: You have the right to have inaccurate personal data corrected and incomplete personal data completed.

Right to erasure: You have the right to have your personal data erased in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or processed, when you withdraw your consent and there is no other legal basis for the processing, when you object to the processing, when the personal data has been unlawfully processed, or when the personal data must be erased to comply with a legal obligation under EU or French law.

Right to restriction of processing: You have the right to restrict the processing of your personal data in certain circumstances, such as when the accuracy of the personal data is contested, when you oppose the erasure of the personal data, when we no longer need the personal data but you require it for the establishment, exercise, or defense of legal claims, or when you have objected to the processing as described in the right to object below, pending the verification of whether our legitimate grounds override yours.

Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have the data transmitted to another controller, where technically feasible, if the processing is based on your consent or on the performance of a contract with you.

Right to give instructions regarding the processing of your data after your death: You have the right to provide general or specific instructions regarding the processing and use of your personal data after your death.

Right to object to direct marketing: You can object at any time to receiving direct marketing communications, including profiling, and to the processing of your personal data for marketing purposes based on TEDIS’s legitimate interests. We will cease sending you messages upon your objection. You can register your objection for free on the Website: contact@tedis.fr or indicate your objection during a telephone contact for marketing purposes.

Right to withdraw consent: If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal. You can use the contact form in the “Contact Us” section to withdraw your consent, and we will cease sending you messages.

Right to object: You have the right to object to the processing of your personal data when it is based on TEDIS’s legitimate interests, including profiling unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

Right to information about international transfers: You have the right to obtain or consult a copy of the appropriate safeguards for the transfer of your personal data to a third country or international organization.

In addition to the aforementioned rights, you also have the right to lodge a complaint with your local data protection supervisory authority, the CNIL (Commission nationale de l’informatique et des libertés), located at 3 Place de Fontenoy, 75007 Paris, France.

To exercise these rights, please contact us using the “Contact Us” section.

Please note that we may ask you to provide proof of identity, and we reserve the right to charge a fee if permitted by law, for example, if your request is clearly unfounded or excessive. We will make every effort to respond to your request within the applicable timeframes.


A cookie is a small file that can be placed on the hard drive of your device or on the server of a website. We use cookies to obtain certain automatically collected information described above. You are not required to accept a cookie, and you can choose which cookie to accept by changing your browser settings to not accept cookies. To change these settings, access the “Options” or “Preferences” menu of your browser. The following links, for the most commonly used browsers at present, may prove useful in order to learn more about these parameters. Alternatively, use your browser’s “Help” option for further details.

Types of Cookies We Use

On our website, we use several types of cookies for different purposes. These cookies are known as strictly necessary cookies, performance cookies, marketing cookies, and functional cookies. Some cookies may be provided by third parties to offer additional functionalities on our website and are listed below.

Strictly Necessary Cookies: These are cookies that are essential for performing an action you request, such as logging into your account. If you refuse cookies by modifying your browser settings, we cannot guarantee the full functionality of our website during your visit.

Performance Cookies: These cookies are used to improve our website, such as analytics that help us understand how our website is being used and where improvements can be made. These cookies are used to collect information about how visitors use our website. This information is collected in an anonymous form and includes the number of visitors, their origin, and the pages they have viewed.

Marketing Cookies: These cookies are used to deliver targeted advertisements to a specific machine or other identified device (not to a person identified by name or other means) that are tailored to the interests associated with the website activity related to that machine or device (e.g., clicks on advertising banners, visited subpages, keyword searches). These cookies are also used to limit the number of times a user sees an advertisement and to measure the effectiveness of an advertising campaign. They may also remember that the website has been visited from a device and communicate this information to marketing companies. Marketing cookies on our website are managed by third parties with our permission. Marketing cookies help identify the advertising source from which a user was redirected to our website so that we can determine if it is worthwhile for us to invest in that advertising source.

Functional Cookies: These cookies enhance the performance and functionality of our website, often as a result of a specific user action. For example, we may personalize the content that is presented to you or remember your preferences.

Third-Party Social Sharing Plugin Cookies in connection with Social Plugins: The integration of Social Plugins allows cookies to be stored by their providers. These cookies enable our users to share information with the respective social network, but they also allow the network operator to identify the user and store information about the user’s use of the website in their profile.

Managing and Deleting Cookies

In order to control the use of cookies on our website, we have implemented a tool that is offered to you when you access our website and invites you to configure the different cookies that you have authorized for installation. We encourage you to consult a cookie control tool such as Cookiebot or Civic cookie control for more information.

If you refuse cookies, we will not place any other cookies on your device except for the “functional” cookies mentioned above (including, in particular, a cookie that remembers your preference not to have cookies installed when you visit the website).

Please note, however, that if you choose to delete or refuse certain cookies, it may affect certain features or services on our website.

Updating our Privacy Policy

We may update this Privacy Policy at any time to reflect changes in the law and/or our practices regarding the protection of personal data.